Privacy Policy

START TECH WEB DESIGN is responsible for your SkyLara account and for the data you give us to use the platform.

Dropzones use SkyLara to run their operations. When a dropzone records information about you (for example manifest entries, waivers, jump records or incident reports), that dropzone decides how it is used and is responsible for it. We process it on the dropzone’s behalf. For questions about those records, contact the dropzone directly; we will help where we can.

We collect what you give us and what the app records while you use it. Fields marked optional in the app are optional; you only provide insurance, health or document details if you need them for a dropzone.

Our servers also keep standard technical logs (such as IP address, time of request and error details) to keep SkyLara secure, prevent abuse and fix problems.

What we do not do: we do not sell your personal data, we do not show ads, we do not use advertising or cross-app tracking, and we do not track your location in the background. Crash diagnostics in the mobile app stay on your device unless you choose to share them with us.

Dropzones you choose to use. When you book, check in, register for an event or join a dropzone, that dropzone sees the profile, booking, insurance, safety and emergency details it needs to serve you safely.

Other skydivers, in limited places. Signed-in members of a dropzone can see its leaderboard, which lists the top jumpers by number of logged jumps with their name, profile photo and jump count. When you are manifested on one of the dropzone’s loads for today, its signed-in members can also see your first and last name, profile photo, load number and jump type in “Who’s Going”.

Service providers that run parts of SkyLara for us, only for that purpose and under contract:

• Contabo GmbH (Germany): Hosts the servers that run SkyLara and store its data.
• Twilio SendGrid: Sends account emails such as sign-up confirmation and password reset.
• Apple and Google: Deliver push notifications to your device, through Expo when the app sends them.
• Twilio: Sends SMS or WhatsApp messages, if a dropzone or feature that uses them is turned on.
• Stripe: Processes card payments, if online payment is turned on. Card details go directly to Stripe; SkyLara never sees your full card number.
• Anthropic: Generates answers for the in-app assistant, if it is turned on. Only the question and the context needed to answer it are sent.
• Sentry: Receives technical error reports from our servers, if error monitoring is turned on.

Insurers. When you apply for skydiving insurance through SkyLara, the details you enter (name, date of birth, place of birth, nationality, passport number, address, phone and email) and the documents you attach are sent by email to the insurer you apply with, currently AXA / FlyInsure, so it can process your application. The insurer keeps its own copy under its own privacy policy.

Legal reasons. We may disclose data if the law requires it, to protect people’s safety, or to defend legal claims.

We keep your account data for as long as your account is open.

When you delete your account:

• your name, email, phone and profile details, including your profile photo, are removed and replaced with an anonymous placeholder;
• your emergency and health details, including medical declarations and certificates, are deleted;
• documents you uploaded (such as ID or passport copies) and your insurance applications are deleted;
• your licence records and membership number are deleted, and so is equipment you registered, except equipment a dropzone has checked, rented or recorded in an incident or approval, which the dropzone keeps as its safety record;
• the parent or guardian details recorded when a 16- or 17-year-old signed up are removed;
• every sign-in, session and device access is revoked, so the account can no longer be used.

Some operational records that other people rely on, such as logbook entries, past loads, bookings, payments and safety or audit logs, are kept in a form that no longer shows who you are. Signed waivers are the dropzone’s legal record of your agreement, so the dropzone keeps them with your name and signature. We and the dropzones keep these records only as long as aviation-safety rules, accounting and tax law, or the resolution of disputes require. Copies already sent to an insurer are kept by the insurer.

• See and correct most of your data yourself in your profile and settings.
• Delete your account in the app under Profile › Settings › Danger Zone › Delete Account, or follow the steps on the account deletion page.
• Turn off product analytics in the app under Settings.
• Control permissions for location, camera, photos, microphone and notifications at any time in your device settings.
• Ask for a copy of your data, or ask us to restrict or stop a use of it, through the contact form below.

Depending on where you live, you may have further rights under laws such as the GDPR, and you may complain to your local data-protection authority. We answer requests within the time the law in your country requires, and we may ask you to confirm your identity first.

SkyLara’s servers are in Germany. Some service providers listed above process data in other countries, including the United States. Where the law requires it, these transfers are covered by safeguards such as the European Commission’s standard contractual clauses, which are part of these providers’ data-processing terms.

Data travels over encrypted connections (HTTPS). Passwords are stored only as secure hashes. Access to personal data is limited to the people and dropzones who need it, and sensitive actions are logged. No system is perfectly secure, so please use a strong password and keep your device locked.

SkyLara accounts are for people aged 16 or older, and SkyLara is not directed at children. If you are 16 or 17, you need a parent or guardian’s permission to create an account. When you sign up at 16 or 17, we record your parent or guardian’s name, email address and relationship to you, and their consent, together with the version of these terms, in our account-creation record. Where a dropzone allows participants under 18, a parent or guardian completes the dropzone’s waiver for them. The waiver records that the participant is a minor, the details the dropzone’s form asks for, and the name and relationship of the parent or guardian who signs it. That waiver is the dropzone’s record (see section 1). If you believe someone under 16 has created an account, contact us and we will delete it.

We will update this page when our practices change and show the new date at the top. Please check it from time to time.

For privacy questions or requests, use our contact form and write “Privacy request” in the subject. Include the email address registered to your account, but never your password, one-time codes or card numbers. More help is on the support page.

Data controller: START TECH WEB DESIGN, operator of SkyLara.